|
|
|
ActivDesk SQL is a feature rich web based help/support desk system. In today's information age, your customers deserve and demand great customer support. ActivDesk has been designed for this from start to finish, no matter how demanding the task. Manage support requests & questions from customers with ease in an organized and professional manner. ActivDesk also eliminates any spam related problems when dealing with customers or potential customers. It comes with fully customizable customer control panels, admin panel, support staff access levels, knowledge base functionality and many more.
Version: 1.0
Platforms: linux
Last Updated: January 14, 2006 |
|
|
|
|
A web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. Unlike other similar products, this script does not use the conventional "assign/completed" method to close past tickets. Instead, it uses an intelligent method to sort/rank inquiry tickets. You can even tell whether your replies have been read by the visitors. It is now FREE!
Version: 1.2
Platforms: linux
Last Updated: January 26, 2006 |
|
|
|
|
Perldesk is a fully featured help desk system that is an ideal solution for companies with more than one technician who support several users. Main features include: Email submissions, staff logging, knowledge base, user registration, and many more.
Version: 2.2
Platforms: linux, windows, freebsd, osx
Last Updated: April 05, 2006 |
|
|
|
|
Affordable feature-rich mail and trouble ticket (helpdesk) software to improve your customer relationship management, pre-sale and support inquiries or to organize your company's communication flow. Some of the features: Online/offline communications supported; mail import and management via POP3 accounts; supports attachments; online chat for live support from your website; multiple staff members, topic categories and user groups; FAQ and Knowledgebase solutions powered by a fuzzy-logic search (reduces workload); advanced permission management; customizable staff panel and user lounge; auto-answering of incoming inquiries to relief support staff; and much more ! Please visit our website for detailed information.
Version: n/a
Platforms: linux, windows, freebsd, sun
Last Updated: April 22, 2006 |
|
|
|
|
Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product. AtomicDesk supports user requests sent via web-based interface, as well as incoming requests from POP3 mailbox.
Intelligent autoresponder system can send the best-matching answers from FAQ/knowledge base and reduce workload of support staff.
Staff can communicate using either web-based staff panel, or their e-mail client.
Personal permissions and response priority are configurable for each staff member.
Comprehensive overall usage statistics and efficiency reporting module motivates staff to do their work better.
Fuzzy logic powered search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top.
If customer requests a chat session via special form, AtomicDesk selects the best-suited chat partner automatically.
All chat sessions are recorded for reference or for later followup.
Version: 1.1
Platforms: linux, windows, freebsd
Last Updated: June 28, 2006 |
|
|
|
|
The Ticket System is an easy to use ticket support system. The script provides an easy way to manage incoming customer support requests. Features multiple logins, captcha image spam deterrent, department filtering, and fast ticket searching.
Version: 1.0.1
Platforms: linux, freebsd
Last Updated: May 28, 2007 |
|
|
|
|
